Terms & conditions

Return policy

Whether giving or receiving a gift, Victoire & Lou is dedicated to creating a unique experience for all. We pride ourselves on the fine quality of the products we chose and the beautiful presentation of our gift boxes. However, if the gift box we have sent does not meet your expectations, please contact us at hello@victoireandlou.com and we will make every effort to ensure your satisfaction.


Victoire & Lou reserves the right to change or adjust items, prices or policies at any time, and without notice. Descriptive or typographical errors used to describe products, gifts, services, etc. are subject to correction or modification.


Due to the perishable and sometimes seasonal nature of some of the products we carry, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your gifts.


All content included on the website, such as text, graphics, logos, button icons, images, photographs, illustrations, digital downloads, data compilations, and software, and the compilation (including the collection, selection, assembly and arrangement) of such materials is the property of Victoire & Lou or its licensors or content suppliers and protected by copyright, trademark and other applicable laws in the United Kingdom and other jurisdictions.