Services & delivery

Victoire & Lou is thrilled to help you create the perfect gift box depending on the occasion, personality and interests of the person you choose to surprise.

Create your unique gift box!

Whether to thank someone for a dinner invitation, to welcome a baby, to offer a housewarming gift or to simply surprise someone you love, Victoire & Lou will work with you to realise the perfect gift box.

Please email us at hello@victoireandlou.com to help you design and customise your own gift box.

Delivery of gift boxes with fresh flowers – Central London

For delivery please allow a minimum of 2 days from the day of ordering (3 days for larger orders).

We charge £15 for delivery in South Kensington, Chelsea, Notting Hill, Fulham and Knightsbridge. For other delivery locations, please email us at hello@victoireandlou.com.

If you prefer to come to pick up your box in South Kensington, I would be glad to meet. Just email me so we can fix a date and time.

Delivery of gift boxes with dry flowers – Shipping UK and worldwide

Most orders are dispatched within 24 hours during Monday to Friday, subject to payment and stock availability. Please allow 48 hours during weekends/holidays. If any products are out of stock, we will notify you as soon as possible by email or phone.

Postage and packing charges are as follows:

UK

1st class Royal Mail signed for services charges are £11.

Once you have placed your order, the gift box should be delivered within 2 to 4 days.

Europe

Tracked and signed delivery charges are £20.

Once you have placed your order, the gift box should be delivered within 5 to 7 working days. Additional costs can occur for personalised and heavier gift boxes.

For any Express delivery request, please contact hello@victoireandlou.com.

International

We are happy to ship worldwide, just send a request to hello@victoireandlou.com.

If your order is to be dispatched to a destination outside of the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country.